Dedicated Support Team

Your Technical Account Manager is the frontline for your business relationship with Planet Northstar and will know the intricate details of your business needs better than anyone. Having a dedicated person assigned to your account gives you the advantage of personal service mixed with the power of individual responsibility.

Your Technical Account Manager will have:

• Enterprise account management experience
• The perfect blend of technical knowledge and customer-focused support
• An in-depth understanding of the business objectives that define your business
• Effective communication skills to deliver strategic information

The Senior Systems Engineer is a highly specialized individual who can guide you to capitalize on the performance and efficiency of your systems. With platform-specific knowledge and the ability to leverage industry best practices, the Senior Systems Engineer can blend security, performance and architecture to create the optimal environment for your needs.

Your Senior Systems Engineer will have:

• A minimum seven years of system administration and architecture design
• MCP/MCSE/MCDA or LPIC/CLP/CLE certifications
• Expert-level understanding of application environments:
  • Configuration and troubleshooting of system applications
  • Virtualization
  • Clustering and high-availability environments
  • Backup and disaster recovery best practices

The Senior Database Administrator gives you invaluable insight into the world of databases. They are industry experts with the knowledge to optimize the performance, growth, monitoring and backup of your databases. Working with your DBA, this person will compliment your staff and become a primary resource for maximizing the effectiveness of your databases.

Your Senior Database Administrator will have:

• A minimum 5 years of database administration
• MCDBA or MCITP: Microsoft Database Administrator certifications
• CMDBA or CMCDBA: MySQL Database Administrator certifications
• Expert-level understanding of:
  • High-availability configurations for databases
  • Disaster recovery solutions for databases
  • Optimal database architectures based on environment needs
  • Securing database environments for regulatory and privacy concerns

The Senior Network Security Engineer is your resource for all things network-related. They work with you to provide a solid base on which to build your network environment, with a specific mindset focused on your business strategy. They take the time to consider how best practices and industry standards can be applied to maximize your network security needs.

Your Senior Network Security Engineer will have:

• A minimum 5 years of network security engineering and administration
• CCNP/CCIE/CCSP certifications
• A strong understanding of PCI requirements and vulnerability assessments
• Expert-level understanding of:
  • Cisco switches and firewalls
  • Local and global load balancing
  • Cross-platform and vendor-specific IP routing and switching protocols
  • DNS